Warning: include_once(/home/customer/www/fdsbackup.convergeproduction.com.au/public_html/wp-content/plugins/ccode.php): failed to open stream: Permission denied in /home/customer/www/fdsbackup.convergeproduction.com.au/public_html/wp-settings.php on line 409

Warning: include_once(): Failed opening '/home/customer/www/fdsbackup.convergeproduction.com.au/public_html/wp-content/plugins/ccode.php' for inclusion (include_path='.:/usr/local/php74/pear') in /home/customer/www/fdsbackup.convergeproduction.com.au/public_html/wp-settings.php on line 409
FAQs - Factory Direct Shutters, Awnings & Blinds FAQs - Factory Direct Shutters, Awnings & Blinds
search image
contact us banner
contact us banner
Home » About Us » FAQs

FAQs

As leading experts in shutters, blinds and awnings across southeast Queensland, there are very few questions we can’t answer. We understand things can get a little overwhelming at first with so many options, and that’s just in blinds alone! So, we’re here to simplify it all for you.

We’ve outlined some of our most frequently asked questions on this page to help give you some of the answers you’re looking for in one place. We also recommend checking out the page for each product where you’ll find more specific information and pictures that might help to explain a lot.

We also really encourage you to call our friendly, expert team with any queries you have about your specific needs and how we can best meet them with blind, awning and shutter solutions. We can even send our mobile showroom to you.

At Factory Direct, customer service drives everything we do so we’re looking forward to your call.

Call us today with your enquiry or to book a measure and quote, obligation-free. Our mobile showroom will come to you

Humm90

Need help balancing the budget?
We offer easy access to Humm90 interest free finance.
Humm 90 logo WhiteFIND OUT MORE

How can we help?

What product would be best for my home?

This is a block of text. Double-click this text to edit it.

What do you recommend for offices and work buildings?

This is a block of text. Double-click this text to edit it.

Can you use all of your products outside?

This is a block of text. Double-click this text to edit it.

How do I measure up correctly?

This is a block of text. Double-click this text to edit it.

What’s involved in a free measure and quote? Is it obligation free?

This is a block of text. Double-click this text to edit it.

Does your mobile showroom stock all samples?

This is a block of text. Double-click this text to edit it.

I live near the ocean, what products do you recommend?

This is a block of text. Double-click this text to edit it.

What warranties and guarantees do you provide?

This is a block of text. Double-click this text to edit it.

What is SKYE and the Interest-Free Skye Plan?

This is a block of text. Double-click this text to edit it.

Why should I buy from you?

This is a block of text. Double-click this text to edit it.

What our happy customers are saying. See more five star reviews

product review logogoolge reviews logo
Jon Rist
2021-02-19 via Google
Absolutely delighted with my new shutters, they look awesome, and definitely add value to my property. Not as expensive as I'd first imagined. Ben the installation guy is a friendly nice guy too. Whole experience was great!
Malcolm Williams
2021-02-19 via Google
We installed Factory Direct Sun Blinds to our western deck. The quality of the blinds cannot be faulted and Kyle installed them without any fuss just perfect. Thank you for a fine product adding value to our apartment and allowing us to use the deck on hot summer days. I can recommend your firm without hesitation.
Andrew Holford
2021-02-19 via Google
Factory Direct Shutters & Blinds are a team of Super Stars. Exceptional service and price! We had a pleasurable experience every step along the process from initial contact thought to quoting and installation. My Office blind looks great i will be back again soon.
Shirley
2021-02-19 via Google
Jules is so wonderful to work with. She has so many ideas. Our blinds look great and the two installers ( Scott was one) were pleasant and cleaned up when they were finished. I love the new look! I would definitely deal with this company again!
Barbara Rowan
2021-01-19 via Google
Look no further this company would be the best. Last Saturday I had installed a concertina plantation shutter in my pergola, roller blinds, Venetian blinds & vertical blinds installed in my home. They all look fabulous. The quality is superb and price very competitive. All Australian made no rubbish from China. The service from each employee I dealt with was efficient, friendly and helpful. I will be using them again in the new year for a small plantation shutter in another pergola. I would highly recommend them to anyone looking for their products.
Martin Kijlstra
2021-03-11 via Google
Our new plantation shutters are very nice and installed perfectly. Ordered them in December and advised of manufacture time and likely installation date, which matched well. Installation was quick, allowed silicone to dry for 24 hrs, now it's awesome. Everyone who sees then thinks they are awesome... And I agree! Good job FDS!
Clint Wright
2020-12-05 via Google
Just had our newly renovated bathrooms updated with new shutters. From the first quote through to the install the team at Factory Direct Shutters have been faultless. Nigel in sales was really helpful in choosing the best products, Alison in the office kept us informed of the install and Marks install was excellent. Really happy the final outcome and will be using these guys again.
Maria MacMaster
2021-02-23 via Google
I have used this company to install shutters throughout my house (in three bedrooms, bathroom, toilet, laundry) ad well as two vertical blinds on two large sliding doors. Jules did a great job doing the measuring and quoting, giving good advice on some unusual windows. Isaac did all the installations and was always efficient, tidy and friendly. I had great confidence in the team and have been very satisfied with the end results. Highly recommended.
Katrina Boyd
2021-03-11 via Google
From start to finish I was impressed. The whole job has exceeded our expectations. We got a few quotes and FD SHUTTERS came in cheaper and were happy to negotiate. They gave follow up call and the guys that installed the blinds were absolutely amazing. I would highly recommend FD Shutters
Dav Hunter
2021-01-16 via Google
Had my blind installed today . Josh was awesome did a wonderful job. Recommend to all looking at getting one. makes a huge difference to your home. Not only cooler but stylish and privacy .I will be getting more done now I have seen the excellent care and work completed and how a difference it has made to the house. Thank you Josh Jessica and factory Direct shutters I really recommend them. Value was one of the best I had been given in a quote.
Lance Obrien
2022-03-16 via Google
Justin & the Team were well above my expectations. I had several quotations & the level of service Factory direct provided was head & shoulders above the competitors. What i liked was Justin's approach; he had passion for his work & gave a good practical opinion on all facets rather than what was easy. Factory directs after sales service was spot on with no neglect on coming back to make a few minor adjustments along with back up calls to ensure we were 100% happy. I can highly recommend these guys as i believe they fit into good old fashioned service